A comparative pragmatic analysis of complaint and apology speech acts in english and russian
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Abstract
This article explores the pragmatics of two key interpersonal speech acts
complaints and apologies in English and Russian. Drawing on pragmalinguistic and
sociopragmatic perspectives, it examines how speakers of the two languages formulate
expressions of dissatisfaction and repair social harmony. Although complaints and
apologies share similar communicative intentions across cultures, the linguistic strategies
used to perform them differ significantly due to cultural values, politeness norms, and
communicative traditions. English speakers tend to prioritize indirectness, mitigation, and
face-saving strategies, whereas Russian speakers often rely on more direct formulations
that reflect expectations of sincerity and clarity. Through authentic examples,
comparative observations, and analysis of typical patterns, the study demonstrates how
these differences contribute to potential miscommunication in intercultural settings. The
findings have implications for cross-cultural pragmatics, communication studies, and
language pedagogy.
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